Public transport customer satisfaction surveys

The Otago Regional Council regularly conducts passenger satisfaction surveys from NZ Transport Agency Waka Kotahi for both Dunedin and Queenstown.

The survey is conducted by volunteers, and samples 200 bus passengers on each network randomly selected in accordance with WKNZTA guidelines.

Read the latest surveys below.

Please note no surveys were conducted in 2020 due to COVID Alert Level 4 restrictions around distancing.

Read media releases about the past public transport surveys

Bus satisfaction grows as improvements continue

An official survey of bus users has revealed great satisfaction with Dunedin and Queenstown’s overhauled bus services.

Bus passenger numbers at an all-time high in Dunedin and Queenstown

Passengers made four million bus trips in Queenstown and Dunedin in the last year, breaking records for patronage in the region.

Overall public transport customer satisfaction remains high across Dunedin and Wakatipu

The results of an annual survey by the Otago Regional Council (ORC) show a lot of positives for the Orbus service, as well as highlighting areas with room for improvement.