Last year we launched our dedicated Facebook page for the Dunedin bus service as a way to help make sure that the information was getting through. We also post bus alerts on our web page.

Our current system involves several steps – our bus operators call us, and then we work through getting the critical information out onto the website and the Facebook page as quickly as we can, with someone on call all hours of the bus service to make this possible.

We’re working on streamlining the process so that the time between the operators first becoming aware of a problem and bus-users being alerted is as short as it can be.

What changes will I see?

Our new process gives the bus operators a quick online form to complete. This will pull together the key information that we need to get out into one message – including which services or routes are affected, the cause and impact of the delay.

The message will post to both Facebook and our website in one click.

We are trialling this new process from Monday. The main difference you will notice is that alerts will be quite consistent in their wording.

Bus Hub

Work has started on the bus hub this week. Rest assured all retailers in the construction area are still open for business and access to all retailers will be provided throughout the construction phase.