At the Otago Regional Council (ORC), our mission is protecting, connecting and enhancing Otago's environment, now and for the future - Mou, moku, mo tatou, For you, for me, for us. To be sure we can deliver on our responsibilities, we are evolving as an organisation, and we're not overstating when we say we have some really big targets to reach. We need the right people, in the right roles, to help us to get there.

We think Otago's a pretty special place. It covers a vast area - the third largest local government region in New Zealand. Those who call Otago home enjoy access to mountains, coastal lowlands, dramatic rivers, and wild beaches. Our environment here is part of who we are, and at ORC, we work each day to look after it.

The Opportunity

We are looking for a Customer Support Representative to join our Customer Experience team on a permanent, full time (37.5 hours per week) basis, in our busy Dunedin office.

The purpose of this position is to provide, always maintain and promote our front of office hospitality at the highest level; welcoming and serving customers, guests and councillors in a courteous, efficient and friendly manner.

As a Customer Support Representative, you will be responsible for:

• Keeping knowledge of ORC information up to date, with the aim of first contract resolution for customers
• Ensuring all customers are supported to the highest standard
• Timely reporting of issues or complaints to the manager
• Accurately connecting enquiries to the right team, within service level timings.

If you have excellent customer service skills and enjoy working in a supportive team, then this is the role for you!

About You

Our ideal candidate will have:

• Level 4 NZQA qualification in customer services or equivalent
• At least one year experience in customer services
• Committed to achieving the best possible outcome for our customers wherever possible
• Able to work accurately and adjust pace to meet customer needs
• Experienced administrative skills with fast, accurate typing
• Flexible, adaptable and enjoys challenge and change
• Can build effective relationships with all levels of the company

The full job description can be found here – 20230601 Customer Support Representative Position Description (5).docx

What we offer

We recognise and celebrate diversity within Team ORC and are committed to providing a work environment that supports inclusion and equal opportunities. We actively encourage applications from anyone who will live our values of MANA- We influence with respect and integrity, TIKA- We do the right thing and do things right and AROHA- We show that that we care.

To support our diverse and capable team, we're pleased to offer enhanced benefits such as:

• Flexible work opportunities
• Life Insurance
• 5 weeks annual leave
• Superannuation
• An annual wellbeing programme
• Competitive remuneration packages
• Development opportunities

How to Apply

If you meet the above criteria, we welcome your application, including your CV and cover letter outlining why you are the person for this role via the Apply button.

Please note. We don't always work to fixed closing dates and may start considering and interviewing candidates as their applications are received, so we encourage you to apply early.

At ORC, we value diversity, and the different strengths people bring.

Learn more about who we are — join our online whānau! Follow us on LinkedIn and Facebook to see what life at ORC is like.

All candidates require the right to work in New Zealand.

Applications close: Monday 8 June 2026

For further information, please contact human.resources@orc.govt.nz